FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery times:
- Within Czech Republic- 1-2 business days
- Europe: 4–5 business days
- International: 5–10 business days
You will receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and rates are calculated at checkout.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email.
What makes Ember & Iron seasonings different?
Our blends are crafted for bold flavor and real cooking and are designed to elevate flavor in everything from steaks to vegetables with premium ingredients and no shortcuts.
Are your seasonings all-natural?
Yes. We focus on high-quality ingredients with no unnecessary fillers.
What can I use your seasonings on?
Everything. Our blends are perfect for:
- Steak & beef
- Pork
- Chicken
- Seafood
- Vegetables
- Grilling & BBQ
What if my order arrives damaged?
If your order arrives damaged or incorrect, contact us within 7 days at:
Include your order number and photos we’ll make it right. We are dedicated tot only to bold flavor, but to customer satisfaction.
Can I return my order?
Due to the nature of food products, we cannot accept returns on opened items.
Please review our Refund Policy for full details.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
What payment methods do you accept?
We accept all major credit/debit cards and secure online payments including bank tranfers available at checkout.
How do I contact you?
You can reach us anytime at support@emberandiron.cz
We typically respond within 24 hours.